NNPC Retail debunks “lubricants-for-petrol” claims, launches probe

NNPC Retail Limited has swiftly responded to a viral video on social media platform X, refuting claims that customers are being forced to buy lubricants or engine oil as a condition for purchasing Premium Motor Spirit (PMS), commonly known as petrol, at one of its filling stations.

In the video, a fuel pump attendant alleged that this requirement was a directive from NNPC Retail Management.

However, NNPC Retail firmly denied these claims, stating that they do not align with the company’s Customer Service Charter.

The Managing Director of NNPC Retail Ltd, Mr. Huub Stokman, debunked the claim in a statement issued by Olufemi Soneye, Chief Corporate Communications Officer
NNPC Ltd, on Sunday June 30,

“At all NNPC Retail filling stations, customers are not obligated to purchase lubricants, engine oil, or other products as a precursor to buying PMS (petrol),” the company emphasized.

Managing Director of NNPC Retail Ltd, Mr. Huub Stokman, reinforced the company’s commitment to transparency and quality service.

“We are dedicated to providing clear, transparent, and quality service to all our customers, guaranteeing that their needs are met without any recourse to unnecessary and unscrupulous conditionalities,” Stokman said.

NNPC Retail has launched an investigation into the incident and has vowed to take appropriate disciplinary action against those responsible.

The public is advised to disregard the misinformation and report any similar occurrences to the appropriate authorities.

The company reassured its customers that such practices are not condoned and are contrary to its operational standards.

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